Quality Heating Services (QHS) are delivery partners for St
Albans City and District Council in improving Home Life Safety, as we provide
an end to end solution, with a significant number of our employees having
completed an AICO programme of staff training, starting in our High Wycombe
Call Centre, through to our Gas Service Engineers on the ground. AICO are
leading suppliers in the UK of domestic fire and Carbon Monoxide (CO)
protection equipment.
AICO Regional Specification Manager Ben Malton has trained
QHS Gas Service Engineers working in St Albans, assisting us to identity alarms
requiring upgrade or replacement during the annual gas service and safety
check, leading to safer homes, efficient and better compliance and improved
convenience for residents, resulting in higher levels of resident satisfaction,
as these works can now be delivered in a single visit. All engineers are now
Aico Expert Installers, trained in head replacement and house coding and carry
impress van stock, to enable a successful first visit first fix. Installations
requiring new easy-fit bases are installed by qualified QHS electricians.
In terms of being under contract to St Albans Council, this
strategic partnership has worked extremely well. The additional workload has
enabled QHS to increase our directly employed staff, and we chose to reach out
to each local community where we work with St Albans to recruit service
engineers deliver the contract by employing local people from the communities
in which we operate.
In terms of adding value, the AICO trained QHS Gas Service
Engineers working for St Albans City and District Council are now able to
identity alarms requiring upgrade or replacement during a routine Gas Service
visit, leading to safer homes, better and swifter compliance, whilst reducing
inconvenience for residents, resulting in higher levels of resident
satisfaction.
The fact that QHS chose to reach out to the local
communities in the St Albans City & Council operational areas to recruit
Gas Heating Engineers in the contract operational areas, taking on new
employees and that it continually looks to recruit, is a significant success in
itself by adding social value within the Herts community.
Our success is also measured internally and by the client.
KPI’s include Customer satisfaction e.g. works completed right first time,
completed with one appointment, no recalls and conduct by the engineers within
residents’ homes. In all areas we score highly. QHS is committed to continuous
improvement and staff development and we will be completing further training
modules of the AICO Expert Installer programme as well as ensuring all new
starters are trained by AICO. The impact will be safer compliant homes that are
fitted with the correct products as specified by our Clients.
